I am a 92 year old retired registered nurse, active in swimming, ballroom dancing and golfing. Recently I was a patient at Advanced Physical Therapy for sciatica due to stenosis of L3,4 and 5.
My assigned therapist was Mimi Ton. Mimi astounded me with her physical ability to perform stretching exercises on my legs. Mimi gave me superb care, demonstrated the exercises I needed and helped me perform them. She is well-informed, knowledgeable, energetic, thorough and precise. She has a delightful pleasing personality and a pleasure to converse with during exercising.
I am most grateful to Mimi for discovering that if I fall down, I cannot get up to a standing position by myself. I couldn't even get on my knees from a sitting position on the floor. I had no idea that I had that disability or lack of strength. I realized that I should not golf our 3 par course by myself. If I fell, I couldn't get up. I was nearly finished with my physical therapy when Mimi asked Dr. Jerome Pierce for an extension for me from Medicare to work only on that disability. Dr. Pierce got the extension. Mimi helped me. She gave me exercises to perform at home to eventually be able to stand. I am performing the exercises at home. To be able to stand from a lying or sitting position on the floor is very difficult, but I am making progress.
I am most grateful to Mimi for discovering my disability and helping me to eventually overcome it.
Yesterday was "graduation day for me from Advanced Physical Therapy of Laguna Viejo. As I filled out a pain progress form and went through my final therapeutic exercises with Ross and exit summary with Mimi, I realized how much I wanted an opportunity to commend the services and treatment provided to me over the past weeks.
From day one, there was a friendly hello by Sassan or whoever was at the front desk and I never waited longer than 5 minutes to be seen by the therapists.
I was always greeted cheerfully by Ross and Mimi who made me feel welcome, treated me with respect and dignity, and consistently gave me their full attention. They were fully aware of my issues and complaints and immediately responsive to my needs as well as my progress. Each one introduced me to movements and exercises that I’ve incorporated into my daily workout at the gym. And, they were so encouraging – possibly the golden thread in all successful therapists.
Additionally, other members of your staff, like Betsy always had a smile and hello and were eager to provide assistance if needed. The place was clean and all equipment I used was well maintained.
I really cannot say enough about how impressed I've been. Obviously, the goal was to feel better, which I do! But, you have managed to create an atmosphere and a culture conducive to healing that is unequaled in my experience. As one who had had more surgeries and procedures than I can remember, I guarantee you that it is unique and should be celebrated and advertised so that it might be broadly cultivated. I won’t preach about the appalling indifference I have experienced with health services over the years. It's not an insurance problem-it's a question of truly caring and providing for the well-being of others. Some people, like Ross and Mimi, were born to this kind of service. Others were not-it's simple as that.
Congratulations to you for recognizing talent, expertise and heart as you assembled your team. Wishing you all continued success and a wonderful summer!
To Peter Konopasky, RPT
Advanced Physical Therapy
Peter, I have just completed my 12 sessions of physical therapy with you and your group, and can't leave without expressing my sincere thanks to you and your staff for the care I was given.
Every single staff member, from the smiling faces at the reception desk, to the amazing and tireless Ross on the floor, to Connie and her magic hands and concern for every little detail of my comfort, made each session not only productive, but a pleasure.
What was impressive was that you and your staff manage to combine an atmosphere of informality with a high level of professionalism. That's not easy to do, and it speaks well for both management and a motivated and cohesive staff.
Ross left me with follow-up instructions and pictures, and took the time to make sure I understood how to do the exercises correctly - on his lunch hour. This kind of personal interest in my well-being was there from day one - and it's rare.
And I thank you especially, for providing not just physical therapy, but a short course in anatomy, lots of good advice, and even a few laughs... which I badly needed.
Please extend my appreciation to all of your crew - and with it best wishes for a happy holiday season.
26800 Crown Valley Parkway Suite #305
Mission Viejo, CA 92691
Dear Dr. Hauptman,
Thank you for your referral to Advanced Physical Therapy of Laguna Viejo for treatment of the neuromas in my feet. I have received excellent treatment from Justin Fesler, D.P.T. and his staff, and I am amazed by the results that have been achieved. When I began treatment, I was having severe pain in both feet, and I felt helpless about my situation. Cortisone injections had only given me temporary relief. I felt that I would not be able to continue with my exercise of walking around the block and working out on a treadmill.
After treatment by Justin, my feet feel normal again and I have hope of going back to what I was able to do in the past. Justin has also given me exercises to continue at home so that I hopefully won't find myself in this situation again. But even if pain returns again, I have hope that something can be done if it is treated early. This therapy has literally changed my life. I am so grateful to you for the referral and to Justin and Advanced Physical Therapy. Mine is truly a success story.
June 25, 2012
I want to take this opportunity to thank Aria Guy and the entire staff of Advanced Physical Therapy. I had bi-lateral knee replacement surgery at the end of March. I had some physical therapy at another facility before coming to Advanced Physical Therapy the first of May. The difference between the two facilities is night and day. Advanced Physical Therapy is well equipped with both staff and equipment to make their clients progress at a fast rate. Right from the start I knew I was in the right place. Aria was very hands on and pushed me to do more. Aria applied her knowledge, time and effort whenever I brought some difficulty I was having at home. She worked through the problem and figured out a solution. The entire staff made sure I was working on the exercise machines in a correct and safe manner. I was given exercises to do at home in between therapy sessions. It was essential that I do these in order to make additional progress at my next appointment. I have a motto, the surgeon did his job, the therapist is doing their job, and I must do my job to get my knees back to normal. The entire staff's caring attitude is like a family pulling together helping me to work at getting my life back.
I also want to thank the front office staff. In the beginning there were some insurance issues. They made sure all was good before I started therapy. The e-mail reminders about my next appointment were very helpful. A big thank you to Aria and the entire staff at Advanced Physical Therapy, with their help I see myself having an active life which is my goal for this whole process.